1. How long after placing my order will I receive my package?
Cuttings require a 7 to 10 day period after being chopped to callous before they are suitable for shipping. Oftentimes the cuttings are pre-calloused and can be sent sooner but generally expect at least a good 5 days before your cuttings are sent, and another 3-4 before receiving them. Once the label is printed, tracking will be available on the USPS website.
2. Why was I overcharged for shipping?
We send most packages in Small, Medium, or Large Flat Rate Boxes with USPS. Usually the shipping engine gets things right but occasionally there is an overcharge. Don't worry though, a refund for the difference will be issued ASAP.
3. When will new cuttings be posted on the Mallacht’s Plants website?
Cactus cuttings are posted as they become available. Please check back often for inventory updates. To be notified immediately when postings become available, join our (absolutely awesome) Facebook group: The Mallachts Plants And Your Plants Group
4. Can I order additional products or cuttings by directly messaging or emailing Mallacht?
We generally do not accept side orders or do deals through personal message. All stock and items that are available for sale can be found on the website.
5. Which methods of payment are accepted?
Accepted payment methods include use of credit or debit card directly through the website: Visa, Mastercard, American Express, JCB, Discover, and Diners Club debit and credit cards, as well as Amazon Pay, BitPay, Coinbase, Ethereum, and Litecoin.
*We Also accept Venmo!* If you have any questions or concerns regarding paying for orders or if you wish to pay with Venmo, email Mallacht’s Plants customer service at: MallachtsPlants@gmail.com and Monica Mallacht will be happy to help you out!
6. What is the refund policy?
Our products are carefully packaged and shipped. Generally refunds are not necessary but occasionally packages and items are damaged during shipment. If you have questions or concerns about a cutting, please contact customer service at: MallachtsPlants@gmail.com and Monica Mallacht will assist you.
***Please Note: Refunds/exchanges due to anything other than severe damage to cuttings will generally not be accepted, as per the nature of them being live plants***
7. What are the best gardening gloves for cactusing and the ONLY ones that will protect me from brutal cactus spines?
Well that's easy and I'm glad you asked! The HexArmor ThornArmor Cactus Gloves are the best cactusing gloves ever!
8. Where can I find more information about cactus and gardening?
For tips and tricks, guides, and videos from Mallacht himself, refer to the Grow School page. Further original content about cactus care, grafting, etc. will be released in the near future both here on the website and on the Mallacht's Plants YouTube Channel. Also be sure to like Mallacht's Plants on Facebook. It's best to learn about cactus and gardening with the help of a community, and an absolutely great one is the The Mallachts Plants And Your Plants Group, so go join!
9. Where can I get totally awesome Mallacht's Plants T-shirts?
Right here on the Mallacht's Plants T-Shirts page!